My experience with Vonage

Hello everyone, I wanted to realte to you my experience with Vonage internet phone service. I had it for about a year and I had more problems with it than it was worth and I have since gotten rid of it. In my opinion one of the major problems is that they are using persons from India or another foriegn country for their customer service. As hard as these people try there is a language barrier that makes getting problems solved very difficult.

The concept of having unlimited phone service for less than $30 was attractive. I even had a toll free number so it was even more attractive but as poor as the service and customer service was it just wasn't worth it.

I have one of the telephones that logs the time of the calls. In the year that I had it I made over 50 calls to customer service and spent over 47 hours on hold. Luckily I had my phone a speaker phone and was working on my computer during these times because If I just had to sit there and lose that time I would have been really mad.

THe problems I experienced were that my phone service was a lot like a cell phone in a poor service area. The calls would have gaps and drops all the time. I called customer service who wanted me to replace the modem so they sent out a new one, that was bad. SO I sent it back and they never logged it and and charged $99 to my bank account that of course caused an overdraft. I had to fight to get them to get me the $99 back and never saw the $28.

They were supposed to send out another new unit. Never got it so I caled 3 times to finally get another BAD unit sent. I tried to get an RMA but it was such a cluster *#$% by this time I just cancelled the service.

I went back to my local carrier who had a plan for $49 a month unlimited calls and it works fine and I have no porblems.

Lesson - you get what you pay for everywhere in life.